Residential & Small Business Service

• Is the VTI unlimited long distance service available in my area?

• After we submit a service application, how long does it take for the customer's service to be activated?

• How do I access this long distance service?

• Are there any hidden fees?

• Do I need any special equipment?

• Can I use the VTI service on 3-way calling?

• Can I use the VTI service from any telephone?

• Will I get busy signals when I try to access the VTI network?

• Do I need to change my long distance carrier?

• I have an agent who wants to invest in advertising, more than $2000, over the next 30 days. Does he need an ID number before he gets started?

• I am interested in selling VTI services to commercial accounts. When will we be able to pursue those accounts?

• Will we be able to send faxes over the VTI network?

• What is the definition of a small business account?

EZ PCS Phone™ Service

• How do I activate my EZ PCS Phone™?

• Can I get a local phone number?

• How soon before I can begin using it?

• Do long distance minutes count the same as local minutes?

• How do roaming minutes count?

• How do I keep track of my balance?

• What happens to my minutes at the end of the month?

• How often do I need to replenish minutes in order to keep the phone active?

• How many minutes do I have to use to maintain service?

• How long does it take to charge my battery?

• Do I have to use VTI prepaid minutes or can I use some other company's minutes to replenish?

• How do I load time on my phone?

• Can I load one card after another, back-to-back?

• What happens to my unused minutes if I don't replenish within 30 days?

• Where do I find my phone number if I forget it?

• What happens if I forget to load time within the 30-day period?

• If I get disconnected, can I get my old number back once I begin service again?

• Can I call anyone in the U.S. with my EZ PCS phone?

• Can I call from anywhere in the U.S.?

• How do I setup or check my voice-mail?

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